Q: The key to your global team succeeding in reaching their goals?
A: Create an atmosphere of psychological safety.
Q: What's the result of a team with high psychological safety?
A: More willingness to persevere and transform intercultural communication challenges into opportunities for growth and learning.
To assess how psychologically safe your team is, the way in which you or your team answer these questions from Amy Edmonson will give you a feeling of the degree to which you/they feel psychologically safe:
🌻 If you make a mistake on this team, it is not held against you
🌻 Members of this team are able to bring up problems and tough issues
🌻 People on this team accept others for being different
🌻 It is safe to take a risk on this team
🌻 It isn’t difficult to ask other members of this team for help
🌻 No one on this team would deliberately act in a way that undermines my efforts
🌻 Working with members of this team, my unique skills and talents are valued and utilized
It's important to consider:
🌱How this communication happens
🌱What it looks like may look different depending on organizational, generational, and national factors.
In a recent team workshop that I led, we discussed these questions around psychological safety, and afterward, one participant's feedback on what inspiration from the session he gained in his professional outlook was: "Having an attitude of perseverance is essential in all I do."/ 做任何事情都要持之以恆.
I love this feedback and am so happy to hear that this was this participant's key takeaway. If we persevere in our efforts to develop our own cultural and emotional intelligence, thereby helping to create a more psychologically safe team environment, we will surely succeed in creating more win-win outcomes while reaching our professional goals.
This photo was taken on a sunny autumn day in Hong Kong where this boy persevered in his plane-flying efforts. Over and over he unsuccessfully threw it up, however, his mom kept encouraging him to keep trying, and finally, he did it!
Contact me here to set up a Discovery Call on how you can develop your own CulturalEQ communication skills for leadership and team communication in today's VUCA world.